Contact the editorial desk
The editorial desk reads every contact-desk message within two working days. The desk answers questions about the reading-room content, the format glossary, the platform review schedule and the responsible-play desk. The desk does not answer questions about a specific platform's account, deposit or withdrawal; those go to the platform's customer-care desk.
Contact the platform's support desk
The platform's customer-care desk is reachable from the account menu and from the platform's own support page. The platform's desk answers questions about deposits, withdrawals, verification, bonus terms and account access. The reading room's affiliate route is /Login/playnow; that route does not bypass the platform's support desk.
What the editorial desk will not do
The editorial desk will not expedite a withdrawal, override a verification decision, or change a platform's bonus terms. The desk will not publish a faster review in exchange for any consideration. The reading room's editorial independence is the reason the desk exists.
What to include in a support message
If the message is about a specific account or transaction, include the platform's account reference number and the date and time of the transaction. The platform's desk cannot look up an account by name alone.
